Request a return

Using this form you can request a return.

To be able to return a product purchased on the platform you must:

1.Make the return within 14 days from the date of receipt of your order .
2. Make sure that the products are in the same condition in which you received them, with the inspection guarantee coupon attached and intact, otherwise we will not be able to accept your return and issue a refund . If the product is damaged, dirty or missing a control tag, we will not be able to accept your return and issue a refund. The product will be sent back to you and the shipping cost will be charged.